Important Course Information

We look forward to welcoming you onto your course for your practical workshops and assessments. These are an essential part of your training to get to build confidence in the day-to-day elements of your future role and prepare you to hit the ground running once you qualify.

Prior to starting your course, we have compiled this list of information for things to prepare for and read to get you ready to begin training in person. Read through these carefully to fully understand what is expected, what to do if there are any changes or emergencies, and how you can provide essential feedback.

Before your workshop/assessment

Make sure you plan your journey and allow plenty of time. Please be aware you will be expected to observe any social distancing and hygiene measures in place at your venue.

We recommend arriving in your exercise clothing as changing facilities may not be available on-site.

Depending on the venue’s rules and policies, you may not be able to wait within the building until 15 minutes prior to your course. Please contact the venue directly or visit their website if you would like to know more information on the environment and available facilities.

Woman wearing a mask for COVID 19 in the gym

COVID19 Guidance

For the most up to date information on self-isolation guidance, please refer to the following Government websites:

This guidance applies to England only – Click here

This guidance applies to Scotland only – Click here

This guidance applies to Wales only – Click here

Unable to attend?

If you are due to attend in over 5 weeks time, you can simply rearrange your practical date using your Student Zone.

If the course is within 5 weeks time and you are not able to attend for any reason, please click the below link and complete the form to notify the Support team.

Non-attendance Form

Failure to contact us will result in you forfeiting your place on the course. You will therefore be required to pay the full cost of this course again if you wish to re-book.

Running late?

If you are running late to your practical workshop/assessment there is no need to notify anyone, please just arrive as soon as you are able to.

For assessments, if you are more than 10 minutes late then you may not be able to complete your assessment.

Please note that if you arrive too late then you may be asked to reattend another time (a small fee may apply).

Medical Status / Reasonable Adjustments

If you have a change to your medical status (including pregnancy) it is imperative you inform us before attending the course.

Certain medical conditions may require medical authorisation in order for you to attend the course.

If you feel that you require additional support or adjustments to your course, please contact our Support team.

Safeguarding

Due to safeguarding, please be aware that children are not permitted to attend workshops/assessment days at our venues.

If you do bring your child, then you may be turned away by the venue and/or the Tutor and you may need to pay a fee to rebook your workshop/assessment.

Feedback

As with all our courses, we would like to get your feedback to help us improve our delivery and course content.

At the end of your course, you will be asked to log in to your Student Zone and access the relevant course on your online learning. From here you can then access and complete the feedback section of the course.

If you need any assistance or have any questions or queries, please do not hesitate to contact us either by email support@futurefit.co.uk or by phone on 01329 823400.