Frequently Asked Questions

This can be down to various factors relating to the hardware you are using and the software you have on your device. We advise that learners change to another internet browser (we recommend using Microsoft Edge). Please ensure that the cookies are enabled (in the privacy settings for the browser) and that you have no pop-up blockers set which may prevent the tracking process from working successfully. Please try the suggestions in our Trouble-Shooting Guide, which can be found with your Library/Resource Centre. Try working on the training through Chrome’s “incognito mode” (Control + Shift + N). Ensure that you press “close” after each training session, as, if you leave the training open but are inactive for a longer period of time, it will close itself down in the background, even though it looks like you’re continuing with the training. Please reopen each time you're ready to study again. This link below should help with troubleshooting for your browser. https://www.whatismybrowser.com/guides/troubleshooting/website/general-troubleshooting-steps 90% of our learners have no issues after these changes but if you're still having problems, please come back to us and we can look into it further.

You no longer need to add this to any submissions for marking. Just ensure your name and email address you use to log into your Flex account is added to the document on the front page.

No, all submissions and resubmissions are free of charge.

Learners who are booked on a practical date and do not turn up are charged £50 per day for non-attendance. Bank details are supplied on the email and can be paid via online banking or you can contact 01329 823400 and pay over the phone securely. Our fees are noted on the Terms and Conditions signed at point of enrolment.

All practical dates can be changed up to 5 weeks prior to running at no charge. There are no fees for date changing online learning. Learners are charged a flat £50 fee within the 5-week period from running which can be paid via debit or credit card at the time of unscheduling. Our fees are noted on the Terms and Conditions signed at point of enrolment.

The name you give at point of enrolment will be the name on your certificates once qualified and needs to match any ID provided during your training.

As long as you are actively studying towards your qualification, we will provide you with a free extension to your learning. Active studying is considered to be completing any part of your learning within a six-month rolling period. Completed learning could be attending a workshop or finishing a small unit of e-learning. On expiry of your course time frame, if a six-month period has passed or subsequently passes without active studying, a return to training fee would apply to continue your training. The amount of the Return to Training fee (RTT) is dependent on the training you have enrolled on and the length of time since it expired.

We offer learners the opportunity to purchase a Totem Pro card at a discounted rate. You require to provide proof of enrolment when applying. Please contact support@futurefit.co.uk to request details and the unique discount code.

In terms of resources including in your training, you have ready access to all your e-learning (which includes text, images, animation, audio, video, templates for written assessments) and face to face interaction with a Tutor if you're attending practical workshops/assessments. Our Remote Support team is also available to book 1-2-1 phone/video appointments with, as well as generic support email and phone options.

To join any of our Facebook Groups, please see further details on Flex within your Library/Resource Centre/Career Hub/Your FIT Community. These groups have been set up so learners can communicate with us as well as other learners as a support network.

We don't offer hard copy printouts of the online learning as course transcripts are downloadable within all modules to download yourself.

You can access our Recommended Study Schedule guide via the Resource Centre on your Flex account. This details the recommended order in which to complete our courses.

If you want to study offline, you can download the course transcript from online learning and save it on your device. This way, you can continue learning even when you are not connected to the internet.

Yes, you can start as soon as you've logged into Flex. You will receive a Welcome Call within 72 hours of enrolment. If we can't reach you, an email will be sent with an invite to book a Welcome Call if you have any questions. This is not mandatory so if you're happy to start your learning and contact us when you need support, you can!

Once you've signed your enrolment form, Flex will automatically set up your newly purchased learning ready for you to access. If you are new to us, you will receive a welcome email with your login to Flex. Just follow the instructions within this. If you are already learning with us and have purchased further products, you can just log into your Flex account and the additional learning will be there. If you don't receive an email with your login, please contact us on support@futurefit.co.uk and we can request another email be sent.

All our practical workshops and assessments are scheduled on weekends (Friday - Sunday), but the number of days to attend are dependent on the discipline of the subject. If there are personal circumstances which prevent you from attending on weekend dates, please speak to a Careers Adviser about possible options.

We allow 14 days from the point of enrolment for cancellations, please note that there may be charges depending on what content you have accessed or completed. After this point cancellations are not permitted. If you believe there to be extenuating circumstances, please refer the the Cancellation section with the Learner Support module in your library for further details.

Future Fit Training offers flexible training solutions, which means we build your programme around you, your commitments, and the time you can dedicate to study. If your circumstances change, we simply rework your training plan. Previous students have taken time out to have babies, change jobs, start work, and many other reasons. Most of the theory that underpins the practical part of our courses is delivered via e-learning. This gives you the freedom and flexibility to study wherever and whenever you want.

The amount of support that you're entitled to varies depending on your length of service, with longer service lengths granting you access to more funding. Specifically, ELCAS works through yearly claims, and you can claim up to three times in total (3 separate years)

• If you have 4-7 years of service, you can claim £1000 each time
• If you have 8 years+ service, you can claim £2000 each time

ELCAS funding is for up to 80% of a training course, up to the value of the amounts accrued. You will need to pay a 20% contribution towards the cost of your chosen course. The lower the price of the course, the smaller amount your personal contribution will be. For more information around claiming visit ELCAS Claims

No. Only approved courses (at level 3 or above) delivered by approved providers are eligible for ELCAS funding. The simplest way to check is by using the ELCAS approved provider search function.

If your course is eligible you can contact ELCAS to receive a Claim Authorization Note (CAN), which you can then present to the course provider when you book.

ELCAS stands for the Enhanced Learning Credits Administrative Service. It's a government scheme set up specifically to support people transitioning out of military service by providing funding for your qualifications. The scheme works through partnership with a wide a selection of education and training providers across the UK. ELCAS can be used to fund qualifications across a range of professions, including electricians, construction workers, engineering and tech, security, and most relevant to us, fitness instructors and personal trainers.

We have been producing elite personal trainers for over 30 years and are a preferred supplier of resettlement training packages. Below are a number of reasons to choose a course with us as you transition into civilian life.

• Our diplomas are widely recognised and will fully prepare you for working in the fitness industry
• A number of our courses are delivered via e-learning which means you can start your training while overseas or on deployment
• Practical courses are held at a variety of locations across the UK, and you can choose a date and location that suits you
• We can offer you sound advice on how to obtain funding for your course from ELCAS
• We offer full tutor support and have a dedicated student support team to help you while you study
• Once qualified, you can also take advantage of our guaranteed interview service, guaranteeing you an interview with some of the biggest health club chains in the industry when you have completed your training.

Possibly! Courses of the same name vary between education providers and for this reason we cannot give a blanket answer. We are required by the awarding bodies to consider each learner's application on an individual basis against criteria specified by the awarding bodies. Please bring this up at enrolment and our Careers Advisers can check your qualifications with our team of experienced professionals.

The minimum age to train with us is ideally 18 years old or over on the day of enrolment, however there are courses which have a 16+ minimum age, with learners requiring written permission from a parent or guardian to participate. We also have some courses with a requirement of minimum 19 years old. Please contact one of our Careers Advisors for further details.

Our award-winning online personal training courses offer a variety of levels and intensities depending on individual experience and professional training. While there is no such thing as an ideal Personal Trainer or an ideal background, in our experience, the most successful Personal Trainers tend to have the following three characteristics: Fearless Personal Training is a job for extroverts. You'll be in a busy, noisy space all day, and you'll be surrounded by people constantly. If you want to work as a Personal Trainer, you have to enjoy talking to people, putting yourself in a public-facing space on the gym floor or online, and building up the confidence and resilience to continue to market your skills to your community. A key characteristic of a fearless Personal Trainer is a passion for continuously building their skills and pushing their business further, opening up new client bases, and looking for new ways to help those around them hit their fitness goals. Impactful The reality is that life as a Personal Trainer requires effort and commitment to build up a client base and deliver a fantastic service over and over again. You will constantly be going the extra mile, doing more than just what the industry experts do, and making a real impact. Trusted - If you want clients to trust you and listen to you, they have to know that you genuinely care about them. This comes from building a genuine connection with all your clients, understanding what they're hoping to achieve with their sessions, and having the confidence that you have the skills to help them get there.

No prior work experience is necessary.

All of our courses will run on Windows-based PCs, Apple macs and iPads. We test our courses in a range of browsers but for best results we recommend that you use the latest version of Google Chrome or Microsoft Edge.

If you're having any technical issues with your shopping basket call us on 01329 829444 to book your course with a Career Adviser. The office is open Monday to Thursday from 09:00 to 19:30 and Friday from 09:00 to 18:00. 

Download our price guide to explore all available options and find the plan that fits you best. We offer a range of flexible payment solutions to suit every budget:

• 0% Finance – Spread the cost over 12 to 48 months with interest-free monthly payments
• FlexPay – Choose a payment schedule that works for you
• Deposit & Balance – Pay a deposit upfront, then settle the remaining balance later
• Pay in Full – Make a one-time payment for the full course fee

Additional funding options are available, including ELCAS support for Armed Forces personnel.

CIMPSA and EReps have a mutual recognition agreement so learner qualifications may be portable in Europe and other countries. Learners will need to ask CIMSPA for a letter or confirmation of portability. Contact info@cimspa.co.uk with details about your course for more information.

Your learning is independent led, and support is there when you request it. Our Remote Support Tutor team is on hand to answer any generic queries or to provide support to assist your understanding of the subject matter within your learning. This support can be requested through various avenues - email, phone, social media. For more details on this, please refer to the Learner Services section within your Library.

CIMSPA (the Chartered Institute for the Management of Sport and Physical Activity) is the professional organisation that provides development, leadership, support and empowerment for professionals working in sport and physical activity. Their goal is to create a standardised industry that everyone, from apprentices to CEOs, are confident in and proud to be part of. Some quick key facts are:

• Backed by Sport England and DCMS (Department for Culture, Media and Sport) to lead developments in the sports and physical activity sector's workforce.
• Set a rigorous system for standardising all sport and exercise professionals, assessments and awarding and validating qualifications.
• Has membership options for everyone working in, or interested in working in, the sport and physical activity world.
• CIMSPA already provides a route to chartered status for those working in leisure operations, and is developing similar routes for the whole of the sector.

For more information go to www.cimspa.co.uk.  

The course length will be dependent on the time you are able to dedicate to your study and if practical dates are included, the availability of these. The more time you have available, the quicker you are likely to complete your course. Our courses have been designed to study both part-time and full-time for all of our learners, therefore the best way to work out how much time you need to study is to work out how many hours a week you can dedicate.

As well as giving you a choice of ways to pay to suit your circumstances and current commitments, we also welcome students funded under the MOD's Enhanced Learning Credits Administration Service (ELCAS). Call us today and find out more.

No. Our prices are very competitive and you will receive more than just qualifications. In comparison, looking at the content of our courses compared to others, we are confident that the quality and number of courses we offer outweigh those of other training providers. For a more in-depth comparison with others, please download our Comparison Checklist.