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ProZone Terms & Conditions

Find below a list of the terms and conditions associated with Future Fit Training's ProZone

1. The membership contract

1.1. When you click to agree to the terms and conditions online you are agreeing to join the Future Fit ProZone which, if accepted by us, will result in a legally binding contract.

1.2 If you are paying for your membership monthly then payment will continue month to month until terminated (see point 3 below)

1.3 If you are paying for your membership annually then your membership will automatically renew after the initial term, unless a request to cancel is received within 14 days of your renewal date.

1.4 You may not transfer any of your rights and obligations under these terms and conditions to another person.

1.5 To take advantage of the ProZone, we recommend you hold a Level 3 Personal Trainer qualification due to the level of content. By agreeing to these terms and conditions you acknowledge this recommendation.


2. Fees

2.1 Your membership fees are decided by you upon purchase of your ProZone membership tariff.

2.2 Your fees are for the entire ProZone service. Whether you choose to only use parts of this service is entirely up to you.

2.3 We reserve the right to amend the monthly subscription payment date or terms and will provide you with 30 days’ notice of the changes.

2.4 Future Fit Training reserves the right to take matters relating to non-payment of invoices, fees, unauthorised distribution of content and similar cases to the County Court. Any dispute arising under or in connection with this contract which Future Fit Training determines to be more appropriate to be dealt with by other means shall be referred to arbitration by a single arbitrator appointed by agreement or nominated on the application of either party by the President for the time being of the Law Society for England and Wales.


3. Cancelling your membership

3.1 You have the right to cancel your membership within the initial term providing we receive the request in writing within 14 days of signing up.

3.2 After 14 days of signing up, if you are on an annually paid membership no cancellations are allowed and no refunds will be permitted, if you wish to stop your membership from auto-renewing you will need to do this via the platform, once the renewal has taken place no refunds will be permitted. If you are paying for your membership monthly then you can cancel at any time, but if cancellation happens half way through a month then no refund will be given for that month and will be processed the following month.

3.3 If you cancel within the first 14 days of your initial term, you will be provided with a refund of any fees paid, provided you have not utilised any of the membership benefits as laid out in point 4.1. Should you have been found to have utilised these benefits, we reserve the right to keep any fees paid up to and including the full value of one month’s membership.

3.4 Your membership will continue on a rolling monthly/annually basis.

3.5 If you wish to cancel your membership after the minimum term of this contract, you can do this via the platform

3.6 Upon cancellation, termination or expiry of this contract, whereupon you are no longer a ProZone member, all access to services provided under the terms of this contract including but not limited to access to the online community, webinars, any offers or discounts or any other agreed service will be terminated at the start of the month following the agreed upon cancellation period. This term supersedes any other agreed length of access within this contract.

3.7 If you cancel within 14 days, and you have used your ProZone discount to book a course then we have the option of either revoking your CPD discount and you will be required to pay the balance OR your CPD course will be removed from your Student Zone

3.8 If you stop paying during your membership, we reserve the right to suspend access to your CPD courses until you resume paying.


4. Membership benefits

4.1 Upon joining the ProZone, you will receive the following membership benefits

  1. Access to CIMSPA accredited online video presentation/ lectures (1 CIMSPA CPD point per presentation)
  2. Additional regular training resources such as videos and articles and downloadable documents
  3. 25% discount off all Future Fit Training CPD courses – we will add a monthly document into the ProZone regarding all upcoming CPD courses that you can book onto. Alternatively you can book online.

4.2 If you join our ProZone Facebook group, you will also have access to:

  1. Membership to an exclusive online community of like-minded professionals including industry experts
  1. Useful resources generated by Future Fit tutors and industry experts

4.3 The following terms apply to these membership benefits:

  1. We reserve the right to change the membership benefits as laid out in point 4.1 at any time for an alternative of an equal or greater value without prior notice
  2. The additional benefits laid out in point 4.2 are not guaranteed as part of your ProZone membership and Future Fit Training reserves the right to remove or replace these at any time without prior notice

4.4 In order to claim your CPD points, you will need to be a member of CIMSPA. Visit https://www.cimspa.co.uk/ to find out more about the membership benefits and terms and conditions.


5. CPD Presentations

5.1. During the course of a years’ membership, there will be online video presentations/ lectures available from which it will be possible to obtain 1 CPD point (accredited by CIMSPA) per presentation from watching and then completing a short exam on the subject matter.

5.2. Obtaining your CPD points:

  1. In order to obtain your 1 CPD point per webinar, you will need to complete a short exam to provide proof of ‘attendance’
  2. You must review the entire webinar and complete the short exam under your own registration in order to obtain the CPD point

5.3. Our online video presentation/ lectures are created and delivered by Future Fit tutors and Fitness industry guest partners. They are either accredited as a Developmental or Endorsed programme – all carry 1 CIMSPA CPD point

5.4. In order to receive your CIMSPA point you must be a member of CIMSPA, and the cost of this membership is your responsibility.

5.5 We will only send your points automatically to CIMSPA if you provide a membership number on your account

5.6 Any feedback or evaluation provided by you may be used for promotional purposes.


6. Receiving your discount on CPD courses

6.1. You will be allocated a unique membership number upon joining the ProZone which should be used as your own personal discount code to be applied when purchasing any of our CPD courses in order to receive your 25% discount.

6.2 You must present your unique membership number at the time of purchase in order to obtain your discount. Future Fit Training reserves the right to refuse to apply any discounts once a course is purchased.

6.3. Your 25% discount cannot be applied in conjunction with any other discounts or offers.

6.4. Your 25% discount is only eligible on CPD courses up to the value of £750 maximum per calendar month before discounted prices.

6.5. The 25% discount is not valid on complete Diplomas.


7. Changing the agreement

7.1 We reserve the right to withdraw or amend the service and will give 30 days’ notice of any changes.

7.2 If we must withdraw this service, the minimum term for this contract no longer applies and you will be provided with a refund for any month’s services that you have paid for that we will no longer fulfil.

7.3 If we make any changes to the provision of membership benefits that we are unable to replace with another benefit of equal or greater value, we will contact you and you may be offered the opportunity to cancel your contract within the minimum term.


8. Online community unauthorised use

8.1 You must not use this online community in any manner or for any purpose which constitutes or facilitates unauthorised use, and you will indemnify ProZone for any losses sustained as a result.

8.2 Future Fit Training reserves the right to remove or edit any material that it considers, in its sole discretion, constitutes unauthorised use.

8.3 Future Fit reserve the right to remove any members from the online community if they are seen to be acting inappropriately.

8.4 For the purposes of these terms, "unauthorised use" means use of this online community that:

  1. Is unlawful, false, misleading, a breach of confidentiality or privacy, infringes any intellectual property rights or in any manner violates the rights of the ProZone or any other person
  2. Is inappropriate, offensive, obscene, defamatory, malicious, discriminatory, harasses or is likely to cause distress or inconvenience to any person
  3. Is technically harmful to the online community or attempts to circumvent security measures
  4. Otherwise breaches these terms

9. Data protection and use of personal data

9.1 As a ProZone member all personal data that you supply will be used to process your membership subscription. As a member your data will be used for marketing, statistical and analytical purposes and to administer your membership. You will receive membership communications and from time to time we will let you know about promotions.

9.2 You are able to opt out of marketing and promotional emails from Future Fit Training by emailing prozone@futurefit.co.uk. However, you will still receive emails regarding your membership and ProZone account.

9.3 We will not pass data to any third party. With the exception of CIMSPA if you have provided your membership number for us to do so.


10. Queries, comments and complaints

10.1 We will respond to any complaint or query received within three working days. This may be an acknowledgement that we have received a complaint whilst further investigations are carried out.

10.2 If you have any queries, comments or complaints about your subscription please contact our ProZone team prozone@futurefit.co.uk.


11. Contact information:

You can contact Future Fit Training using the following information:

Future Fit Training Limited

ProZone Team

Leroux House,

Carnac Court,

Cams Hall Estate,

Fareham

Hampshire

PO16 8UL

Email prozone@futurefit.co.uk

Phone 01329 823400


12. Declaration

12.1 By accepting the terms and conditions, you are agreeing to:

  1. Enter into a legally binding contract with Future Fit Training Limited
  2. Pay all monies due on the agreed date(s)
  3. The understanding that whilst you may have received advice to help you make this choice, the ultimate decision was yours