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Location - Fareham Head Office
Contract - Permanent
Closing Date - 30th November

Has anyone ever told you that you’re outstanding at what you do? Do you live and breathe the delivery of first-class customer service?

If you’re talented, creative and share our values of innovation, honesty, passion and excellence, then this is the opportunity you’ve been waiting for.


By joining the multi-award-winning Future Fit Training you will find yourself in the company of like-minded, forward-thinking and passionate people who pursue excellence at every turn.

As our Customer Services Manager, you will lead our customer service and admin teams as they guide our learners through their journeys into the fitness industry.

Essential Requirements

Essential skills:

  • Strong leadership skills and decision making
  • The ability to empower and engage your team
  • Be a quick learner
  • Proficient in using a range of IT systems
  • You will review and improve processes and efficiencies in various tasks and duties.

Who Are Future Fit?

So, what do we do?

Since 1993 Future Fit has supplied the physical activity sector with industry-leading Gym Instructors, Personal Trainers, Pilates Instructors, Nutrition Advisers, GP Referral Specialists and we don't stop there - we can cater for pretty much any role within the fitness industry.

As winners of the ukactive Training Provider of the Year 2016 and 2017 as well as Supplier of the Year 2018, Future Fit are renowned in the fitness industry for delivering the gold standard in industry-recognised qualifications and training. We know we are biased, but honestly, we really are the best!

Driven by a desire to make a difference to our learners and the industry as a whole, we proudly work with renowned organisations such as the Ministry of Defence, the Royal Society for Public Health and the Dame Kelly Holmes Trust.

The Role

As Customer Services Manager, you will demonstrate:

  • Outstanding customer service techniques
  • Identify skills gaps and training needs
  • Set training and development plans

The role is busy and diverse with the team maintaining regular client contact, handling the odd complaint and liaising with awarding organisations.

They also ensure courses are filled to optimum levels.

What We Offer in Return

For the successful applicant, we offer:

  • 31 days annual leave per annum including Bank Holidays, increasing with length of service
  • A range of staff benefits to keep you focused and energised such as free tea and coffee
  • A fun and supportive working environment that feels more like a family
  • Free parking on site at our stunning office based on the beautiful Cams Hall Estate in Fareham
  • Access to a national discount scheme including many of the largest food and retail brands
  • Personalised career development plans and mentoring to help you be the best you can be
  • Ongoing support from our dedicated people development team

Interested? Then send your cv and covering letter to recruitment@futurefit.co.uk by 30th November 2020.